Q: How many units are affected?
There are 3,174 of the 4-Light Crystal Chandeliers and 933 of the 3-Light Crystal Chandeliers affected by this recall.
Q: What is the hazard related to the chandeliers?
The halogen bulbs sold with the chandeliers can melt parts of the fixtures, posing fire and burn hazards.
Q: Where were the chandeliers sold?
The chandeliers were sold exclusively at Home Depot Stores throughout the U.S. and U.S. territories.
Q: How do I determine if my chandelier is affected?
Affected chandeliers were sold exclusively through Home Depot between March 2014 and February 2017.
The 3-Light Crystal Chandeliers were sold between September 2013 and February 2017, in Puerto Rico and
U.S. Virgin Islands. These chandeliers have a label which is attached to the base and will identify the model
number and date code. Affected 3-Light Crystal Chandeliers have a model number of 03179-4 and have date
codes between June 2013 and August 2016.
The 4-Light Crystal Chandeliers were sold between October 2015 and February 2017 within the U.S. These
chandeliers have a label which is attached to the base which will only identify the date code and 2nd label will
identify the model number. Affected 4-Light Crystal Chandeliers have a model number of 19161-4 and have
date codes between August 2015 and October 2016.
Q: What is the resolution?
If your Crystal Chandelier is affected by this recall, you will need to register to receive a free upgrade bulb replacement kit. The kit will include LED replacement bulbs, a bulb removal tool, remedy instruction and replacement labels.
Q: How long will it take to receive my remedy kit?
You will receive your bulb replacement kit within 1-2 weeks.
Q: Have there been any reported incidents or injuries?
We have received reports of 39 incidents of plastic melting parts located in the socket with the 4-Light Crystal Chandelier; and no reports of incidents with the 3-Light Crystal Chandelier. There have been no reported fires with property damage and no reported injuries for either Crystal Chandelier.
Q: What if I want a replacement light?
The approved remedy for this recall is the LED BULB REPLACEMENT KIT unless there is damage present to the chandelier or if a consumer is unable to remove and replace the bulbs.
Q: What if I have more than one affected crystal chandelier?
Please contact us by phone at 888-356-6430.