Recall Hotline: 888-356-6430 

 

Frequently Asked Questions

 
 

Q: How many units are affected?

There are 3,174 of the 4-Light Crystal Chandeliers and 933 of the 3-Light Crystal Chandeliers affected by this recall.


Q: What is the hazard related to the chandeliers?

The halogen bulbs sold with the chandeliers can melt parts of the fixtures, posing fire and burn hazards.


Q: Where were the chandeliers sold?

The chandeliers were sold exclusively at Home Depot Stores throughout the U.S. and U.S. territories.


Q: How do I determine if my chandelier is affected?

Affected chandeliers were sold exclusively through Home Depot between March 2014 and February 2017.

        The 3-Light Crystal Chandeliers were sold between September 2013 and February 2017, in Puerto Rico and

          U.S. Virgin Islands. These chandeliers have a label which is attached to the base and will identify the model

          number and date code. Affected 3-Light Crystal Chandeliers have a model number of 03179-4 and have date

          codes between June 2013 and August 2016.

        The 4-Light Crystal Chandeliers were sold between October 2015 and February 2017 within the U.S. These

          chandeliers have a label which is attached to the base which will only identify the date code and 2nd label will 

          identify the model number. Affected 4-Light Crystal Chandeliers have a model number of 19161-4 and have

          date codes between August 2015 and October 2016.


Q: What is the resolution?

If your Crystal Chandelier is affected by this recall, you will need to register to receive a free upgrade bulb replacement kit. The kit will include LED replacement bulbs, a bulb removal tool, remedy instruction and replacement labels.


Q: How long will it take to receive my remedy kit?

You will receive your bulb replacement kit within 1-2 weeks.


Q: Have there been any reported incidents or injuries?

We have received reports of 39 incidents of plastic melting parts located in the socket with the 4-Light Crystal Chandelier; and no reports of incidents with the 3-Light Crystal Chandelier. There have been no reported fires with property damage and no reported injuries for either Crystal Chandelier.


Q: What if I want a replacement light?

The approved remedy for this recall is the LED BULB REPLACEMENT KIT unless there is damage present to the chandelier or if a consumer is unable to remove and replace the bulbs.


Q: What if I have more than one affected crystal chandelier?

Please contact us by phone at 888-356-6430.